Smaller parcels are sent via Royal Mail 48-hour tracked delivery and for larger orders, please expect a notification from a local courier service. Normally such couriers have a text messaging service so please add a mobile number to your account to receive updates about your parcel.
Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay.
RETURNS & EXCHANGES
We believe you will be delighted with your purchases, but there may be occasions when you feel it necessary to return a product. You have the right to cancel the contract for the purchase of any item within 14 working days of delivery. We offer a 30-day money-back guarantee with all of our products, however, at times customers may have to bear the collection/delivery charges which will be subject to the situation why the goods are returned.
If you’re unhappy with your item, please return your purchase back to us for a refund or exchange.
Please note:
We will send your replacement item or refund your payment within 30 working days upon receipt of your item
We can only fulfill refund/exchange requests for those orders sent back with a fully completed online returns form
We can only exchange products for up to the same value of the original order
All items returned must be returned unused in the original packaging
